1. We do our best to get you your order as quickly as possible.
     
    You will receive your order in approximately 5-10 work days. The Pleaser Shoes collection is very large; changing collections, new models and different designs make it impossible to have every shoe in every size, color and design in stock.

    Guilty Girls Club imports weekly from Pleaser USA. After we have received your order from Pleaser USA you will receive the track & trace code by email. In some circumstances we will not be able to fullfil your order due to the current stock level of Pleaser USA. In this case, we will notify you as soon as possible to offer you an alternative model or refund your purchase.  

  2. You may return any items that you are not completely satisfied with, as long as they are returned to us within 30 days of receipt. You must also ensure that the delivery note (which is sent with your order) is returned to us to qualify for an exchange. The items must be in a perfect state and not worn. If you do not comply with these rules, we are unable to offer a refund.
     
  3. The decision as to whether the items returned for credit/ refund are in a sellable condition is entirely that of Guilty Girls Club.

  4. Credits/ refunds will be issued within 14 days of the receipt of payment.

  5. If Guilty Girls Club is unable to deliver an item to you, your money will be refunded in full.

  6. You may only order via the internet if you are aged 18 and above. If this is not the case, your parent/guardian must be present when internet orders are placed and have given their permission for the order to be placed.

  7. Extra postage costs in relation to credit/refund or exchange are payable by the customer and not Guilty Girls Club.

  8. Guilty Girls Club reserves the right to deduct any additional postage costs incurred when sending items on exchange/credit from the customers account.

  9. All items remain the property of Guilty Girls Club until the full amount of the goods is paid to us.

  10. Guilty Girls Club cannot be held responsible for any injuries or damage caused to people, things or animals by one of our products.

  11. Guilty Girls Club reserves the right to amend prices where necessary. Whilst prices listed on the website and in our catalogue are correct at the time of production (with the exception of administrative error) due to circumstances beyond our control, prices may have to be altered up or down. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back in compliance with the conditions listed above.

  12. Guilty Girls Club reserves the right at all times to refuse to supply any individual or company.

  13. Very occasionally parcels may become lost in the post. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to contact us and we will attempt to track and trace the order. Please note that items returned to us are the sender's responsibility and we cannot be held accountable for these losses. In order to minimise loss, we advise all customers to send returns via recorded delivery.

  14. If your order is sent to you in more parts due to certain items being out of stock, no extra postage costs will be charged to you. In most cases Guilty Girls Club will try to endeavour that all items are sent together.

  15. Photos and pictures in the catalogue and on the website www.girlslovepleaser.com are the property of Guilty Girls Club. It is strictly forbidden to copy or reuse these images. Failure to comply shall result in legal proceedings.

  16. Discounted items cannot be exchanged or credited. These items are clearly marked. Customers who do not comply, and return these items, will be charged a €20 administrative cost. The returned item will not be credited, however the balance will be held open against your account to be deducted from your next order.

  17. In case of any legal issue the Dutch Law is applicable.